Luxury Watches
Urban Sport
Accessories - Luxury
FAQ

Mon–Sat: 10:00 AM – 7:00 PM (US Eastern Time)
Sun & US Federal Holidays: Closed
📧 Email: support@timewellandco.comAverage answer time: 24h
1) What size should I choose?
All our watches are designed in standard men’s and unisex sizes, with adjustable straps to ensure a comfortable fit. Each product page includes sizing details. For leather or steel straps, links or holes can be adjusted for a perfect fit.
2) How do I care for my watch?
Keep your watch away from strong magnetic fields and extreme temperatures. Clean the case and strap gently with a soft cloth. For leather straps: avoid prolonged water exposure. For stainless steel: wipe with a dry microfiber cloth. Do not use harsh chemicals or bleach. Store in a dry place, ideally in the original box when not in use.
3) Shipping & Delivery (USA)
We offer free tracked shipping across the U.S. Orders are typically shipped within 1–2 business days, and most deliveries arrive in 5–10 business days. A tracking link will be sent to your email once your order has shipped.
4) Returns & Exchanges
Enjoy a 30-day money-back guarantee. Items must be unworn, unused, and returned in their original packaging. To start a return or exchange, simply contact us with your order number and our team will guide you through the process.
5) Restocks & Limited Editions
Many of our timepieces are produced in small, limited runs. If an item is out of stock, you can join the waitlist on the product page. Please note that restocks are selective and quantities remain limited.

Mon–Sat: 10:00 AM – 7:00 PM (US Eastern Time)
Sun & US Federal Holidays: Closed
📧 Email: support@timewellandco.comAverage answer time: 24h